Call/Agent Minutes vs. Patch/Transfer Minutes

Call Minutes

The amount of time an agent is on the phone with a customer and taking the message.

Patching Minutes
Time talking on
phone once call is transferred over. For example, if you have a call transfer feature in your script, the minutes you are on the phone with your client after the call is transferred over. *Every package has 3x as many patching minutes as agent minutes. *Every package has 3x as many patching minutes as agent minutes.

 

Additional patching minutes can be bought in 100-minute increments.

100 minutes = $5 US Dollars or $0.05/minute. 

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